Privacy Policy

This Privacy Policy describes how Felmado ("we", "us", "our"), operating the website felmado.com, collects, uses, and protects personal information provided by users of this site. This policy is governed by Argentine Law No. 25,326 on Personal Data Protection (Ley de Protección de Datos Personales) and its supplementary regulations.

1. Data Controller

The data controller responsible for processing personal data collected through this website is Felmado, located at Bonpland 2349, C1426, Buenos Aires, Argentina. Contact: info@felmado.com / +54 11 4779-6500.

2. What Data We Collect

We collect personal data only when you voluntarily provide it. The types of data we may collect include:

• Contact form data: Name, email address, telephone number (optional), subject, and message content when you use our contact form.
• Navigation data: IP address, browser type, pages visited, and time spent on pages, collected automatically through server logs and analytics tools when you browse the site.
• Cookie data: Preferences and session information stored via cookies, as described in our Cookie Policy.

3. Purpose of Data Processing

We process personal data for the following purposes:

• Responding to inquiries submitted through the contact form.
• Improving the website's content and user experience through anonymous analytics.
• Complying with legal obligations applicable to the operation of this website in Argentina.
• Maintaining the security and integrity of our systems.

We do not use personal data for automated decision-making, profiling, or direct marketing without explicit consent.

4. Legal Basis for Processing

Personal data is processed on the following legal bases:

• Consent: When you submit the contact form and accept this privacy policy, you consent to the processing of your data for the stated purposes.
• Legitimate interest: For anonymous analytics that help us improve the site, where this does not override your rights and freedoms.
• Legal obligation: Where processing is required to comply with Argentine law.

5. Data Retention

Contact form submissions are retained for a period sufficient to respond to the inquiry and for a reasonable period thereafter, not to exceed two years, unless a longer retention period is required by law. Navigation and analytics data is retained in anonymized form. Cookie preference data is retained for the period specified in the Cookie Policy.

6. Data Sharing

We do not sell, rent, or trade personal data to third parties. We may share data with:

• Service providers who assist in operating this website (such as hosting providers), under data processing agreements that require them to maintain confidentiality and security.
• Analytics providers (such as Google Analytics), where you have consented to analytics cookies, in anonymized or pseudonymized form.
• Public authorities, where required by Argentine law or judicial order.

7. International Data Transfers

Some service providers we use (such as analytics platforms) may process data outside Argentina. Where this occurs, we ensure that appropriate safeguards are in place in accordance with Argentine data protection law. The Argentine Data Protection Authority (Agencia de Acceso a la Información Pública — AAIP) maintains a list of countries with adequate protection levels.

8. Your Rights

Under Argentine Law No. 25,326, you have the following rights regarding your personal data:

• Right of access: To obtain information about what personal data we hold about you.
• Right of rectification: To request correction of inaccurate or incomplete data.
• Right of deletion: To request deletion of your personal data, subject to legal retention requirements.
• Right of opposition: To object to certain types of processing.

To exercise any of these rights, contact us at info@felmado.com with the subject line "Data Rights Request". We will respond within the timeframe established by Argentine law. You also have the right to file a complaint with the AAIP (www.argentina.gob.ar/aaip) if you believe your data rights have not been respected.

9. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures are reviewed and updated as necessary. No data transmission over the internet can be guaranteed to be completely secure; we take reasonable precautions but cannot guarantee absolute security.

10. Cookies

This website uses cookies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

11. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be indicated by updating the "Last Updated" date at the top of this page. Continued use of the website after changes constitutes acceptance of the updated policy.

13. Contact

For any questions or concerns regarding this Privacy Policy or our data practices, contact us at:

• Email: info@felmado.com
• Address: Bonpland 2349, C1426, Buenos Aires, Argentina
• Phone: +54 11 4779-6500